Legal
Privacy Policy
This Privacy Policy explains how Chemanca (“we”, “us”, or “our”) processes personal data when you use chemanca.it, our learning panel, and our iOS and Android applications for the Italian driving-license course. Please read it carefully before using our services.
Introduction
Chemanca provides an online Italian driving-license preparation course in Farsi, English, Italian, and other languages. Our services include course enrollment, structured learning content, quizzes and mock exams, daily language practice, user feedback, support, and related mobile and web experiences.
We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and secure manner. This policy applies to visitors of our public website, registered learners, mobile app users, and anyone who contacts us for support or enrollment.
By using our services, you acknowledge that you have read this Privacy Policy. Where required by law, we will ask for your consent for specific processing activities such as non-essential cookies or certain marketing communications.
Scope and roles
This policy covers personal data processed through the following Chemanca surfaces:
- The public marketing website at chemanca.it
- The web learning and administration panel (for example hub.chemanca.it)
- Chemanca mobile applications distributed via the Apple App Store and Google Play
- Customer support channels, including in-app messaging, email, and ticketing
- Payment and enrollment flows connected to course subscriptions or purchases
Personal data we collect
The data we collect depends on how you interact with Chemanca. We may collect the following categories of information:
- Identity and account data: name, username, email address, phone number, profile photo, preferred language, and authentication credentials
- Enrollment and learning data: course registrations, lesson progress, quiz and exam attempts, scores, study time, bookmarks, notes, and certificates or completion status
- Communications and support data: messages you send to support, feedback, comments, ratings, complaints, and records of our replies
- Payment and billing data: transaction references, purchased plans, invoices, and limited payment metadata processed by our payment providers (we do not store full card numbers on our servers)
- Technical and usage data: IP address, device type, operating system, app version, browser type, session identifiers, pages viewed, feature usage, crash logs, and diagnostic events
- Device and installation data: push notification tokens, device identifiers used for security and session management, and app installation metadata
- Marketing and attribution data: referral source, campaign parameters, and cookie-based preferences where applicable
- Content you submit voluntarily: testimonials, survey responses, and any files or media you upload when permitted by the service
How we use your data
We use personal data only for legitimate purposes connected to our educational services, including:
- Creating and managing your user account and authenticating access to the panel and mobile apps
- Delivering course content, tracking learning progress, and personalizing your study experience
- Operating quizzes, mock exams, scoring, and progress reporting
- Processing enrollments, subscriptions, renewals, refunds, and billing where applicable
- Providing customer support, responding to inquiries, and resolving technical issues
- Sending service-related notifications such as verification codes, password resets, course updates, and security alerts
- Improving platform performance, reliability, usability, and content quality through analytics and diagnostics
- Preventing fraud, abuse, unauthorized access, and violations of our terms
- Publishing approved user feedback or testimonials on our website when you have given consent or submitted content for that purpose
- Complying with legal obligations, regulatory requests, and enforcing our contractual rights
Legal bases for processing
Where the GDPR or similar laws apply, we rely on one or more of the following legal bases:
You may withdraw consent at any time where processing is consent-based, without affecting the lawfulness of processing before withdrawal.
- Performance of a contract: to provide the course, account, and services you request
- Legitimate interests: to secure our platform, improve our services, prevent abuse, and communicate about your account, balanced against your rights
- Legal obligation: to meet tax, accounting, regulatory, or law-enforcement requirements
- Consent: for optional activities such as certain marketing messages or non-essential cookies, where required
When we share data
We do not sell your personal data. We may share information only in the situations below:
- Infrastructure and service providers that host our API, databases, email delivery, media delivery, analytics, crash reporting, payment processing, or customer-support tools, under contractual confidentiality and security obligations
- Authentication providers such as Google when you choose social sign-in, subject to their own privacy policies
- Professional advisers, auditors, or legal counsel where reasonably necessary
- Authorities, regulators, or courts when required by applicable law or to protect rights, safety, and security
- A successor entity in connection with a merger, acquisition, or asset transfer, subject to continued protection of your data
International data transfers
Chemanca may process and store data on servers located in the European Union and, where necessary, in other countries where our providers operate.
When personal data is transferred outside the European Economic Area or your country of residence, we implement appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, or equivalent legal mechanisms required by applicable law.
Data retention
We retain personal data only for as long as necessary for the purposes described in this policy, unless a longer period is required or permitted by law.
- Account and learning records are generally kept while your account remains active and for a reasonable period afterward to support reactivation, dispute resolution, or legal compliance
- Billing and transaction records may be retained for the period required by tax and accounting laws
- Support tickets, feedback, and security logs are retained according to operational needs and legal requirements
- Marketing and analytics data derived from cookies is retained according to the cookie duration described in our cookie notice or your browser settings
- When data is no longer needed, we delete or anonymize it using appropriate technical and organizational measures
Security measures
We apply technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures include access controls, encrypted transport (HTTPS/TLS), authenticated APIs, role-based permissions, monitoring, and secure development practices.
No method of transmission or storage is completely secure. If you believe your account has been compromised, change your password immediately and contact us through the support channels available in the application.
Your privacy rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data in certain circumstances
- Restrict or object to specific processing activities
- Receive a portable copy of data you provided, where technically feasible
- Withdraw consent for consent-based processing
- Lodge a complaint with your local data protection authority
Children and minors
Chemanca provides educational services that may be used by learners who are minors in their jurisdiction, often with parental or guardian involvement.
We do not knowingly collect personal data from children without appropriate authorization where required by law. If you believe we have collected data from a child without proper consent, please contact us so we can take appropriate action.
Cookies and similar technologies
Our website and panel may use cookies, local storage, and similar technologies to keep you signed in, remember preferences such as language and theme, measure traffic, and improve performance.
Essential cookies are necessary for core functionality such as authentication and security. Non-essential analytics or preference cookies, where used, will be managed according to applicable consent requirements.
You can control cookies through your browser settings. Disabling certain cookies may limit some features of the website or panel.
Third-party services and links
Chemanca integrates with third-party services that operate under their own privacy policies, including:
- Apple App Store and Google Play for app distribution and updates
- Google Sign-In for optional authentication
- Content delivery networks and media hosting providers used to deliver course images, videos, and documents
- Payment processors that handle card or wallet transactions on our behalf
- Social networks linked from our website footer or marketing pages
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data practices.
When we make material changes, we will post the updated policy on chemanca.it and, where appropriate, notify registered users through the panel, app, or email. The “Last updated” date at the top of this page indicates the latest revision.
Contact us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact Chemanca through the support channels published in the learning panel or mobile application, or via the contact details displayed on chemanca.it.
We will respond to verified requests within the timeframe required by applicable law.